Terms and Conditions of Sale
The following terms and conditions govern your purchase of tickets through eSeats.com. If you visit our site and make a purchase, or order tickets via telephone with an authorized eSeats representative, you are agreeing to the following terms and conditions. Please read through the Terms and Conditions carefully before making a purchase. Purchasing tickets from a ticket broker can be much different than buying from ticketmaster, the venue, or the box office.
1. All Sales Are Final – No Exceptions – Once a ticket request is submitted to us via the website or over the phone there are no cancellations or ticket exchanges. This takes effect immediately after your request has been placed because once we receive your request we secure the tickets for you and are not able to return them to the selling broker. Please request tickets after you are absolutely certain you want them. If your plans change or you want to sell your tickets, we will be more than happy to put them on consignment for you.
2. Ticket Prices – Due to the costs associated with obtaining premium tickets in the secondary market, the price you pay for tickets on eSeats.com is set by the seller of the tickets not eSeats.com. Ticket prices in the secondary market are dictated by the laws of supply and demand and not the Face Price printed on the tickets. eSeats.com is not affiliated with Ticketmaster, the box office or any venue. All sales are in US Dollars.
3. Ticket Availability – Ticket sales are not made in real time. Ticket prices and availability are guaranteed at the time the order is CONFIRMED by us via email to you with a copy of your invoice attached. Since tickets are bought and sold on an open market, prices and availability are subject to change at any time. If the tickets you have requested are not available or have become more expensive, we will attempt to replace them with equivalent or better tickets at the same price of the original tickets you requested.
4. Verification of Tickets Upon Receipt – It is the responsibility of the customer to check tickets carefully upon receipt via FedEx or via Email from eSeats.com. If there is an error with the ticket location, date, or time the customer must contact our office within 48 hours of receipt on hard traditional tickets, or within one (1) hour from the time of receipt on Electronic Email Tickets / Instant Download tickets so we can provide you with the correct tickets for your event, otherwise we cannot be held accountable for the incorrect tickets received.
5. Seating Location – Since we represent thousands of ticket sellers we cannot be responsible for typographical errors within the inventory listed for sale. Seating charts on eSeats.com are for informational purposes only and may not provide an exact representation of where your seat(s) is located. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available). Odd lot ticket purchases (ie. 5 tickets, 7 tickets etc) are not guaranteed to be seated together. Only pairs are guaranteed to be seated together side by side. While every effort will be made to keep groups together, orders of more than two tickets are not guaranteed to be seated together. Actual seat numbers are never guaranteed as they are often protected for privacy reasons by the owner of the seats. In most cases the seat numbers provided on your invoice are random seat numbers. Actual seat numbers are not known until the physical tickets are distributed by our suppliers. After your order has been confirmed, we are not responsible for any financial damages or refunds if the venue or promoter makes structural changes to the seating which may negatively impact your view or proximity to the stage.
6. Pricing Errors – A large volume of tickets are listed on eSeats.com and we make every effort to prevent pricing errors. On rare occasions when pricing errors occur, eSeats shall not be liable to the customer for this error. For the avoidance of doubt, if a ticket is subject to a pricing error, eSeats may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, eSeats will allow you to cancel your order.
7. Order Processing – You will receive an e-mail immediately after you place your ticket request confirming that we have received your request for tickets. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. Internet sales are not in real time; therefore, all tickets are subject to availability. We will contact you if the tickets you requested are no longer available or if we are unable to fill the order as you requested. If the tickets you have requested are not available we will try our best to replace your request with equal or better tickets if they are available at the same price.
Mobile Transfer, Flash, QR Code, and E-Ticket Delivery – The majority of tickets sold through eSeats.com are Mobile Transfer digital tickets. These tickets get transferred to your email address and will require you to login to a platform such as Ticketmaster, SeatGeek, AXS, Wimbledon App, COTA App, Roland Garros App, etc, to view the tickets on your phone. QR Code or PDF tickets can be listed as instant download tickets. Some platforms may require you to first accept or claim your tickets after which you will be directed to a login screen where you’ll be able to view and manage your tickets. Depending on the platform being used, you may need to download an app such as AXS, Ticketmaster or the event app to view and manage your Mobile Transfer tickets.
Credit card fraud prevention – To prevent against Credit Card fraudulent orders, our website uses third party fraud prevention software which may decline or block the immediate acceptance of your ticket request. In the event this happens to you, our customer service staff may request additional documentation from the Credit Card holder such as:
- Front and back of the credit card being used
- Sign the invoice using DocuSign or SignNow
- Copy of your drivers license or passport
FedEx Deliveries – All FedEx deliveries will require a signature and be shipped to the billing address of the credit card used to make the purchase. It is your responsibility to provide a valid and secure address and have an adult available to accept and sign for delivery. Shipping and delivery times are subject to change and vary by destination. If for any reason FedEx fails to deliver your tickets in time for your event you agree not to hold eSeats.com responsible for any costs associated with your tickets, shipping charges or additional financial costs related to the missing of your event. A Lost Claim will be filed by eSeats.com with FedEx on your behalf.
Returned tickets may be listed for sale on consignment with our consignment department, time permitting. Our consignment department will act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets; however, if no communication can be made, our consignment department will price the tickets appropriately in an attempt to recover as much of your money as possible. This may be substantially less than what you paid in some cases. If the tickets are not sold by the event date, our consignment department will return your tickets to you shortly after the event. It is always in your best interest to remain in close contact with our consignment department regarding the pricing of your tickets. You also have the right at any time prior to your event date to request that your tickets be sent back to you. Simply request your tickets to be shipped in a manner that will get them to you in time for your event. Please take into account any potential delays, such as adverse weather conditions, as our consignment department is not responsible under any circumstances for the timely delivery of your consignment tickets.
8. Stolen, Lost or Late Tickets – When you receive your tickets keep them in a safe place. In many cases, tickets cannot be replaced if they are lost, stolen or damaged. Treat your tickets like cash. Please note that direct sunlight or heat can damage some tickets. Although extremely rare, if your tickets are lost or arrive late due to FedEx’s negligence, you agree to limit eSeats.com’s total financial liability to a maximum of $100. In the event your tickets are lost or arrive late due to FedEx’s negligence, we will file a “Lost Claim” on your behalf and credit your account once we receive a refund from FedEx.
9. Canceled Events – If an event is officially canceled and has not been postponed or re-scheduled, a full refund will be issued for the amount paid for the tickets. There are no refunds on postponed or re-scheduled events. Any shipping and service charges are non-refundable as they are sunk costs. In order to receive the refund on a canceled event, the following must happen:
a. Unused ticket(s) must be returned, in original condition, to our office via FedEx or registered mail within ten (10) business days AFTER the event has been officially cancelled. If after 10 business days from the date of the cancelled event the tickets are not returned to our office, no refunds will be given.
10. Postponed Events – If an event is postponed and not canceled your tickets will be honored for the new date and start time of your event. There are no refunds on postponed events. New tickets will not need to be issued. Due to the high number of concert, sports and theater events, it is the responsibility of the customer, not eSeats.com to check with local media outlets and the event directly to get the most up-to-date starting time for when your desired event will take place. If you cannot make the new date or event time we can assist you with consignment to try and resell your tickets.
11. Event Dates and Times are Subject to Change – Event dates, schedules and times published on eSeats.com and noted on your invoice are subject to change at anytime. This is especially true for sporting events which are subject to television scheduling conflicts. Please be sure to check with the event or tournament directly before submitting your request for tickets.
12. Deposits – All deposits are non-refundable. Even though you have not received the tickets yet, we have already committed to purchasing tickets for you by the time your order is confirmed.
13. Credit Card Purchases– Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us will result in your credit card payment refunded and possible legal action brought against you.
14. Consignment Ticket Sales – If you have agreed to have eSeats.com consign your tickets, it is your responsibility to deliver the ticket(s) to the new buyer in a timely manner. If you are unable to deliver the consigned ticket(s) to the new buyer in a timely manner, you will be held responsible for any replacement costs that eSeats.com incurs. If you choose to delist your tickets from consignment, we kindly request that you email sales@eseats.com prior to removing, selling or committing your tickets elsewhere. All consignment sales are final. Within 10 business days of receipt of payment on your tickets, you will be paid via check 85% of the net proceeds on any sales for your ticket(s).
15. Disputes / Chargebacks – In the event you dispute your confirmed ticket order and the credit card company decides against you, you will be assessed a $250 administrative charge. This is to avoid victim fraud, banking fees and administrative time spent handling the dispute.
16. Forms of Payment – We accept all major forms of credit: MasterCard, Visa, Discover, AMEX and Bank Check Cards bearing the VISA logo. In some cases, as noted above, a credit card authorization form must be filled out and returned to us along with a copy of your passport or drivers license and the front and back of your credit card. We also accept Zelle, Venmo or PayPal from repeat customers.
17. Limitations of Liability
a. eSeats.com is not liable to issue refunds or compensation in excess to the price paid for your tickets. This includes any travel or hotel related expenses associated with the event you are attending.
b. eSeats.com is not liable to issue refunds if an event organizer or local government restricts travel to an event for health or security reasons and you are not able to attend your event(s).
18. Jurisdiction in the event of disputes – In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney’s and administrative fees. By purchasing tickets through eSeats.com you agree to waive any additional rights or remedies conferred upon you now or in the future under Arizona law and you agree to litigate any disputes within the jurisdiction of the courts of Scottsdale, Arizona.